No returns goods without our permission and 20% re-stocking charge + shipping costs will be applicable in all returned goods

Defective Product

If you have received a defective product, please inform to Mist Cooling Inc within 24 hours of receipt of material, if you received broken parcel, please notify the delivery driver at the time of taking delivery, Mist Cooling, Inc will exchange the defective item. The customer is responsible for all return shipping costs until product is declared defective. If product is declared defective, customer will be credited the cost of the product and the return shipping cost. If replacement item is desired, Mist cooling, inc will not ship the new item until receipt of return defective goods.

Manufacturer Warranted Products

In the event a product is warranted , all warranty policies and restrictions apply.Manufacturer warranties supercede all Mist Cooling, Inc warranties.